Performance Support

Performance support is a simple concept with profound value. It's about putting the right information into the hands of your workforce when they need it most: in the context of their work.


 
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Traditional classroom training and e-learning take a fire hose approach to learning, which results in a lot of waste. Studies have shown that people forget 90% of what they learn in training, and the majority of that forgetting occurs within the first few hours after class.

Performance support closes that retention gap and makes learning more accessible. Your employees acquire knowledge through sips instead of from a fire hose.

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Workers spend 8.8 hours/week searching for information. That's more than a day a week! And who knows if they even find an answer - or if the answer they find is correct or best practice. Even worse, you may have spent countless hours and dollars creating valuable resources that aren't being accessed.

LRC's performance-oriented technology provides relevant access to existing resources, turning hours into seconds.

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Most people learn by doing. They don't acquire the know-how immediately, but over time through repetition. It's like traveling somewhere with a GPS. The first time, you listen for every turn. The next few trips, you only listen for those tricky spots you can't quite remember. And after a while, you realize you don't need a GPS at all.

Performance support can act as a GPS for your employees. Destination: assured performance.